200,000+ Communications Automated Across Europe
A critical legal and tax transition required 200,000+ supplier communications across multiple European countries — with full GDPR compliance, audit traceability and zero operational disruption across the SSC/GBS network.
Designed and built a rule-based automation programme from scratch — GDPR-compliant architecture, controlled pre-production and production movement, full audit traceability. Served as the integration point between finance, legal, IT and external consultancies across multiple jurisdictions.
200,000+ communications delivered across Europe. Zero operational disruption. Full audit trail maintained. Programme template adopted as the standard for future legal transition initiatives across the SSC.